Bosku Frequently Asked Questions (FAQ) — All Answers Here

The minimum age to register and use the bosku platform is 18 years old. This is a non-negotiable platform policy to ensure compliance with responsible gaming guidelines. bosku reserves the right to request age verification at any time and may suspend or close any account found to be held by an underage individual.

No, each individual is only permitted to hold one active bosku account. Registering multiple accounts under the same user is a violation of the platform's Terms and Conditions and may result in all associated accounts being suspended and credit balances forfeited. If you are experiencing issues with your existing account, please contact our support team via live chat for immediate assistance.

Log in to your bosku account, then go to "Profile Settings" or "Account Information". There you can update your phone number, email address, and other personal details. Any changes to your phone number or email require OTP verification to ensure security. If you are unable to log in to make changes, contact our support team for identity verification assistance.

The KYC (Know Your Customer) process at bosku is a standard procedure to verify member identities, ensuring account security and compliance with platform regulations. You will be required to upload a copy of your identification card (MyKad) and proof of current address. The review process is typically completed within 24 business hours. Once KYC is approved, you can enjoy higher withdrawal limits and full access to all premium features.

bosku accepts a range of popular payment methods in Malaysia, including:

• DuitNow — direct transfers between banks using a phone number or account number.
• FPX (Financial Process Exchange) — secure online bank transfers.
• TnG eWallet — Touch 'n Go eWallet for instant payments.
• Boost — a fast and easy local e-wallet.
• GrabPay — payments via the Grab app.

All deposits are processed automatically and your credit balance is updated within seconds.

The minimum deposit at bosku is RM10, making it one of the most budget-friendly platforms in Malaysia. The maximum deposit limit depends on the payment method used and your account verification level. Members who have completed the KYC process enjoy higher deposit limits. For more information on specific limits for each payment method, visit the Deposit ours.

Most deposits via DuitNow, FPX, and e-wallets are credited to your bosku account within seconds to 2 minutes. If your deposit has not been credited after 10 minutes, first verify that the transaction was successful on your bank or e-wallet's end. Save your transaction proof and contact our support team via live chat with your transaction reference for immediate investigation.

bosku does not charge any processing fees for deposits. However, some banks or e-wallet providers may apply a small fee depending on the transaction type. We recommend checking your bank's or e-wallet's terms of service before making a deposit. Any such fees are beyond bosku's control and will not be refunded by the platform.

Log in to your bosku account and go to the "Withdrawal" section or visit the Withdrawal ours. Select your preferred withdrawal method, enter the amount you wish to withdraw, and provide your active bank account number or e-wallet details registered in your name. Submit the request and wait for confirmation from the system. Make sure your bank account name matches the name registered at Bosku to avoid delays.

Withdrawals to local Malaysia bank accounts are typically processed within 5 to 15 minutes. In certain cases such as additional security checks or large withdrawal requests, processing may take up to 2 business hours. Requests received during office hours (9 AM – 6 PM) are generally processed faster. If your withdrawal exceeds 3 hours, please contact our customer support.

There are several common reasons why a withdrawal request may be rejected:

• The bank account name does not match the name registered with bosku.
• The wagering requirement for the bonus received has not been fully met.
• Identity verification (KYC) has not been completed.
• The balance you wish to withdraw exceeds the maximum withdrawal limit.
• There is suspicious activity on the account that requires further investigation.

If your request is rejected, you will receive a notification stating the reason for rejection. Contact our support team for further clarification and assistance.

bosku offers a wide variety of games on one integrated platform, including:

• Fish Shooting Games — action-packed fish shooting sessions with massive jackpots.
• Video Slots — hundreds of titles with diverse themes and high RTP.
• Live Casino — live baccarat, blackjack, roulette, and poker tables with real dealers.
• Sports Betting — local and international sports markets including football, badminton, and esports.
• Wagering — a wide range of exciting side betting options.

All games can be tried via Game Lobby ours.

Yes, all games at Bosku use a Random Number Generator (RNG) that has been verified and certified by independent international auditing bodies. This ensures every spin, card hand, or game outcome is truly random and cannot be manipulated by any party, including the Bosku platform itself. Our RNG is audited regularly to maintain consistent fairness standards at all times.

Absolutely! All fish shooting games on bosku are fully optimised for Android and iOS mobile devices. You can play directly through your mobile web browser or download the bosku app for a smoother, more responsive experience. Intuitive touch controls ensure an enjoyable fish shooting experience even on smaller screens. Visit the Fish Shooting Games to find out more.

New bosku members are eligible for an attractive welcome bonus package of up to RM288 on their first deposit. Additional bonuses are also available for the second and third deposits within your first week of membership. All welcome bonuses are subject to the wagering requirements stated in the bonus terms. Register now and claim your bonus as soon as your account is verified — don't miss out on this exclusive offer.

A wagering requirement is the minimum amount you must wager before bonus funds can be converted into withdrawable cash. For example, if the wagering requirement is 20x and you receive a RM50 bonus, you must place bets totalling RM1,000 (RM50 × 20) before the bonus can be withdrawn. Each bosku promotion has its own wagering requirement, which is clearly stated in the respective promotion details.

Yes! bosku values member loyalty with a comprehensive rewards program. Active members receive daily cashback based on total wagering, weekly reload bonuses, and exclusive offers for VIP members. The more actively you play, the higher your membership tier and the greater the rewards you receive. Check the promotions section in your account to view all currently active offers.

User data security is bosku's highest priority. Our platform uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal information will not be shared with third parties without your consent, except where required by law. We adhere to strict privacy policies and conduct regular security audits. For more information, read Privacy Policy ours.

Two-factor authentication (2FA) adds an extra layer of security to your bosku account. To enable it, log in to your account and go to "Security Settings". Select "Enable 2FA" and follow the instructions to link your account with an authenticator app such as Google Authenticator, or receive an OTP code via SMS each time you log in. We strongly recommend all members enable this feature for stronger account protection.

If you suspect your account has been accessed without authorization, take the following steps immediately:

• Change your account password immediately.
• Review your login history and transaction activity in your account.
• Contact the bosku support team via live chat to report the incident.
• Our team will temporarily freeze the account and conduct an immediate investigation.

bosku is committed to responsible gaming and provides several tools to help members manage their playing habits:

• Deposit Limit — set daily, weekly, or monthly deposit limits.
• Loss Limit — cap the maximum loss amount within a set period.
• Session Time Limit — set a time limit for each gaming session.
• Self-Exclusion — suspend your account temporarily or permanently.

For more information, visit the Responsible Gaming ours.